Google User Rating Average

Google User Ratings Average

Google

Had a stellar experience here. Find Wilson, if you can. Great bartender. Multiple drinks thrown his way and each was made with care and done well, even the *shiver* vodka Red Bull. Didn’t matter what was thrown his way, treated it with the same level of attention to detail and making sure each was made and served well. This is the small touch that makes every place that’s “okay” transcend that little line to great.

Great views of he city, open space roof top with a covered area that can be converted into a closed area during inclement weather.  It features a seating area for a small party ( 12 people) with a fireplace. Tapas style sharable platters, don't expect a conventional meal.  Good spot for drinks in the AC hotel, close to time square.

I had a great night-out at Castell last week. Great atmosphere, nice staffs, and high end cocktails. Can't complain! Nick made me a special old fashioned and it was greatt!

I made a reservation for Sunday at 8:45pm got a confirmation e-mail and everything. We got there at 8:58pm mind you the e-mail said there's a 15 min grace period. Once we got there we asked the front desk at the hotel the floor of the lounge he told us the floor and when we was about to go on the elevator he said "It's Closed"!! How is it closed when we had reservations? One of the staff at the front desk said it might've been a computer issue. But on the website it says it closes at 10pm on Sundays?! I tried to call the number no one picked up, and one of the employees at the desk even gave me a "direct number" to call still no success. They either need to fix their computer issue with the reservations or update their hours because that's ridiculous. That turned me off so I would definitely not be returning to this place. The guy could've been lying who knows...

I reserved an outdoor space for my team weeks in advance and upon arrival we were given an inside seating, after speaking with the “manager” we were declined the terrace space due to a “large event”. Keep in mind for an hour half of their balcony’s seating was empty. The service was really poor, we did not get water refills for two hours, we had to constantly ask for service. This place only serves to their “friends and family”, and if you’re not part of that then oh well, expect to be treated like you don’t belong here: for an $800 tab I’d expect more but clearly not even their management cares.

Balcony Lounge

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