Google User Rating Average

Google User Ratings Average

Google

My husband, son and I stayed at Lotte Hotel earlier this month, just for spring break. The dining is expensive. I don’t mind, however the service is appalling. During our week, we are ate at Villard multiple times. My last straw was the morning we were leaving. As a party of 3, they didn’t remove our extra dining plates and give us water after 20 minutes. When this white waiter initially came to my table, he was shaking. I’m a black woman, white husband, white passing child. We all were in a great mood, but his energy was terrible. He took forever to come to our table to take our order, while I’m watching the same server go back to other tables multiple times. I complained to the manager, of course what your average white person does is minimize the experience of the black person no matter what social status, and make excuses for the white server.
Another evening, I ordered a cocktail, waiter place it on the table and some spilled they didn’t clean it, I had to. Also, that same evening I ordered chicken with a salad on top. The sides and dressing was missing. It was sent back. They should have told me before I ordered the ingredients were missing. Still came back, ingredients were missing.  I hate to make things race based, but I do feel like it’s partial. Also, extremely more management and wait staff seem miserable. The food can be good when it’s not burnt, and ingredients aren’t missing, but this was no where near 5 star service. I would never go back, nor recommend. Attitude and good service is everything. For the price, this restaurant is classless.

What an exquisite breakfast experience. I took a local lawyer here, born and raised in NYC, who was supremely impressed. Of course it is top dollar. You are eating Michelin star quality food, served impeccably and in a space that is simply sumptuous in every respect. John  and his staff could not have been more welcoming. It I could give it 10 stars I would.

McDonald's breakfast is tastier. Stay away.

Beautiful room, very good food and service. Able to sit and talk for 2 hours during brunch without straining to hear each other.

Villard Restaurant

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